Refund Policy

At ZS Island Watersport, we strive to provide exceptional service and unforgettable experiences. Please read our refund policy carefully before booking any activities with us.

1. Cancellation by the Customer:

   – Full refund: Cancellations made 72 hours or more before the scheduled activity.

   – 50% refund: Cancellations made between 24 to 72 hours before the scheduled activity.

   – No refund: Cancellations made less than 24 hours before the scheduled activity or in case of no-show.

2. Cancellations due to Weather or Unforeseen Circumstances:

   – ZS Island Watersport reserves the right to cancel or reschedule activities due to weather conditions (e.g., strong winds, lightning storms) or unforeseen circumstances beyond our control.

   – In such cases, we will offer alternative dates or activities, subject to availability.

   – If an alternative cannot be provided or agreed upon, we will issue a full refund upon request.

3. Refund Process:

   – To request a refund, please contact us via phone or email with your booking details and reason for cancellation.

   – Refunds will be processed back to the original method of payment within 7-10 business days.

   – Any fees charged by third-party payment processors (e.g., credit card fees) are non-refundable.

4. No-shows:

   – No refund will be issued for participants who fail to show up for their scheduled activity without prior notification.

5. Exceptions:

   – Refund requests outside of the specified cancellation periods may be considered on a case-by-case basis.

   – Documentation or proof may be required to support exceptional refund requests (e.g., medical emergencies, flight cancellations).

6. Amendments to Booking:

   – Changes to bookings (e.g., date, time, number of participants) may be possible, subject to availability and approval by ZS Island Watersport.

   – Any additional costs or refunds resulting from booking amendments will be communicated and processed accordingly.

7. Contact Us:

   –  If you have questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at  +6013 853 5850 or email us at         sales.zswatersports@gmail.com.

   – Our team is here to assist you and ensure a smooth and enjoyable experience with ZS Island Watersport.

8. Agreement:

   – By booking an activity with ZS Island Watersport, you agree to abide by our refund policy as stated above.

   – This policy may be updated periodically. Please refer to our website for the latest version.

Thank you for choosing ZS Island Watersport. We appreciate your understanding and cooperation.